Interstate Special Delivery

We pride ourselves on our reliable service. Twenty-six years of local and interstate removals has taught us a lot about how to safely move valuable furniture and fragile items. But with over 3000 moves every year, very occasionally things can go wrong.

If we damage an item of furniture, we agree to repair it or replace it. We have exceptional craftsman of fine furniture and antiques in our list of contacts. Occasionally the item will be unrepairable, then it will need to be replaced or the agreed value will be paid to you.

If we attempt an arranged pickup or delivery and there is nobody home, we may be able to revisit later that day or the following day which may incur an extra charge. On delivery if no one is there to receive, a smaller item can usually be left at one of our storage locations for you to collect. Larger or multiple items may have to be stored in a local facility at your expense.

We have extensive insurance coverage just in case this is required. Please see details of our insurance under the FAQ.

The term back load originally referred to a load that a truck could get on a return trip somewhere, rather than travelling home empty. These days some removalists use the term to describe their regular removal services, because some people think a back load will be cheaper than a normal removal.

We use late-model ISUZU trucks. All our vehicles are still under warranty and regularly serviced. In case they break down in town or on the highway, we have two different roadside service crews available. Isuzu Care (through their country dealer network) and NRMA Businesswise Truck road ‎service. We also have a business account with Beaurepaires, so your furniture won’t be stranded on the side of a country road if we have a tyre blowout!

All our vehicles are fully enclosed furniture pantecs, watertight and fitted with loud alarms and GPS tracking. They are parked on private secure property under cameras at night time.

Each truck has around ninety clean felt blankets to wrap furniture, and lots of tie straps to secure everything in safely.

We have insurance for goods in transit (called Marine insurance) up to $300,000 per truck. This is just in case we need to make a claim for damage to furniture, or fire or theft etc.

Our workers are properly covered by workers compensation insurance, in case they injure themselves on the job.

We also have extensive public liability insurance cover. In case someone should get tangled up while we are moving you and hurts themselves!

Insurance is something that a business needs to be licenced to sell. We are not legally allowed to charge you extra for insurance cover. You are covered by our existing policies.

If you or your building manager needs, we can provide a certificate of currency usually within 24 hours, for any of our insurance policies upon request.